Frequently Asked Questions 1. Do you share Personal Information? No, we do not share your information, except in the process of filling and delivering your order. Please see Policies for more details. |
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2. What are the Shipment Charges? Ground shipping for orders up to $49.99 is $7.95, and for orders from $50.00 - $99.99 is $8.95. Ground shipping is FREE for all orders over $100.00 in the continental U.S. Please see Policies for more details. |
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3. What forms of Payment do you accept? We accept Visa, Master Card, Discover and American Express along with checks and money orders. Please see Policies for more details. |
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4. When will I receive my backorder? This is a situation that is unlikely, but on the rare occasion that it does happen, as soon as your bag is ready to be shipped, your backorder will be sent out to you. |
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5. Do we accept Returns? Yes, we do. Some conditions apply, please see Policies for more details. |
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6. What if I have specific questions about my order or a product in general? Use Contact Us to email us any questions, concerns or testimonials you may have. For urgent matters, please call the telephone number. |
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7. Lowest Price Guarantee - YES we do have a PRICE MATCH policy that even includes an additional 5% off of the price of the exact same product. Please see Policies for more details. |
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8. What do I do if I receive defective product? Our quality control is high, so the chances of receiving a defective product are rare. However, if you do receive a defective product we will exchange it for you. Some conditions apply, please see Policies under Returns for more details. |
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NOTE: As all of the products are made from genuine natural leather, making each unit unique, they may have minor imperfections originating in natural imperfections of the leather skin itself, this adds character to your handbag and is not a cause for rejection or considered a defective item. |
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